Terms
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE.
By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Positive Identity Sportswear Ltd. reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.
Privacy Policy
Positive Identity Sportswear Ltd. respects your privacy. Positive Identity Sportswear Ltd. does not sell, rent or loan any identifiable information regarding its customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways which you have not consented. When you place an order with Positive Identity Sportswear Ltd., we ask for your name, your billing address, the address for shipment of the order, your credit card number, and expiration date and your e-mail address. We consider this information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. In the event that you do not wish to receive promotional e-mail from Positive Identity Sportswear Ltd., please send an e-mail to sales@positiveidentity.com and type remove in the subject line.
Copyright
All site design, text, graphics, interfaces, and the selection and arrangements thereof are (c) 2015, Positive Identity Sportswear Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Positive Identity Sportswear Ltd. or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Positive Identity Sportswear Ltd. is strictly prohibited.
Trademarks
All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to Positive Identity Sportswear Ltd. or other respective owners that have granted Positive Identity Sportswear Ltd. the right and license to use such Marks.
Disclaimer
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Positive Identity Sportswear Ltd. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, Positive Identity Sportswear Ltd. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice
Limitation on Liability
IN NO EVENT SHALL Positive Identity Sportswear Ltd. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF Positive Identity Sportswear Ltd. HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
External Sites
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Positive Identity Sportswear Ltd. Inc. is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Positive Identity Sportswear Ltd. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
International orders are not accepted.
Typographical Errors
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Positive Identity Sportswear Ltd. shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Positive Identity Sportswear Ltd. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is cancelled, Positive Identity Sportswear Ltd. shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Return and Order Cancellation Policies
All goods are custom made to order, we do not exchange or refund money on garments made to order. Custom decorated items cannot be accepted for returned unless defective. Call or write for authorization within 10 days of receipt of merchandise. Any items returned without authorization will not be credited or returned.
All returns subject to inspection before credit is given.
All returns must be received within 14 days of the date the return was authorized, returns will not be accepted past that date.
Non-personalized items will be subject to a 20% restocking fee.
Cancellations and changes must be made by close of the same business day you place your order.
Washing Instructions
Follow label directions for proper washing instructions, failure to follow these instructions may result in damage to the garment or item. Positive Identity Sportswear Ltd. is not liable for any damages due to improper laundering of items. Do not bleach embroidered apparel.
Terms for returning products
Return Claims Policy
1. Positive Identity must give prior authorization BEFORE we will accept returned goods. The reason for return must be stated at the time of request.
2. Customers must request and complete a Returned Material Authorization Request form and forward this form to Positive Identity for processing.
3. If the request is approved, a Return Merchandise Authorization (RMA) number and Packing Label will be emailed or faxed to the customer. This label must be attached to all related shipments to Positive Identity.
4. Goods authorized for return must be properly wrapped. Damaged goods will not be accepted.
5. All returns will be on a prepaid basis only, with shipping costs paid by the customer. An exception will be made if Positive Identity made an error when shipping the product or the original product was defective. In such cases, PRIOR authorization to return merchandise to Positive Identity is still required; responsibility for shipping costs will be clarified when authorizing the RMA.
6. Goods requested for return must be in original condition and have been invoiced within the last 30 days.
7. Any items that have been altered (i.e. decorated or hemmed) cannot not be returned.
8. Unauthorized returns will be refused and the carrier will be instructed to contact the sender for instructions.
9. All products are guaranteed to be free of defect in manufacture or decoration. Positive Identity will replace or repair defective item within 30 days of receipt of defective product, at no charge.
10. All Claims for short/incorrect shipments must be made within 7 days of receipt of goods.
11. Positive Identity is fully committed to providing quality products and service.
12. Special circumstances will be considered.